Charity
Case Study 5 - Increase the value for donor
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UK charity continually looking to make the most of donors money
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Strategy to reduce non-value adding tasks and repurpose the time to invest in innovation and deliver more of its purpose
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Necessity to continually improve self sufficiently without continual external support
Do much more for less
Costs were rising in support functions, and improvement programmes were increasingly difficult to deliver on time and on budget.
The leadership team defined a strategy to do more with less, embedding lean thinking across the organisation. Value streams were created across all functions, from fundraising to donation value creation, building a high-innovation culture and significantly increasing the scope of activity.
All areas were included: corporate strategy, operational compliance, fundraising, marketing, programmes, and maintenance. Lean tools and techniques were transferred and embedded in-house, enabling sustained improvement and long-term efficiency gains.
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Finance
% of donor money reapportioned from overheads & admin to charitable purpose
Speed
Improvement programmes delivery time reduced by reducing unrequired activity and focusing on priority projects
Quality
The quality of the service significantly increased in scope and depth by repurposing money saved from overheads
Morale
Teams already loved their work! Increased due to the ability to work across multiple departments and actively improve the service