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Charity

Case Study 5 - Increase the value for donor

  • UK charity continually looking to make the most of donors money

  • Strategy to reduce non-value adding tasks and repurpose the time to invest in innovation and deliver more of its purpose

  • Necessity to continually improve self sufficiently without continual external support

Do much more for less

Costs were increasing in support functions and improvement programmes were increasingly difficult to keep on time and in budget.

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A strategy of improvement was defined by the Leadership team to deliver much more for less money. 

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- Lean thinking embedded in every department and value streams created from fundraising to donation value creation

- High innovation culture created

- Scope of activity significantly increased

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All areas of the organisation were targeted including corporate strategy, operational compliance, fundraising, marketing, programmes and maintenance.

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The knowledge of lean based tools and techniques was transferred and embedded into the Organisation to enable sustained improvement in-house.

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Benefits

"James brought us together to encourage us to look differently at the way we worked. His style encouraged us to behave in an open way, which allowed for learning in an environment that challenged but was fun. He enabled us to break our paradigms so we could see how to deliver much more value for much less effort"

Anna Classon, RNLI Head of Ireland

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