Healthcare
Case Study 2 - Healthcare Clinical Laboratories
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Part of one of the largest laboratory groups in the world
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Limitations of current performance leading to missed opportunities in a growth market
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By showing improved performance across all sample types potential for large multi national business wins
Better service, less effort
This laboratory, serving multiple frontline healthcare services, relied heavily on the skill and experience of its team, masking inefficiencies and fragile processes.
We designed a 5-day workshop that:
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Reduced maximum turnaround time to significantly better than the industry benchmark.
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Increased capacity to process more samples within existing facilities.
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Freed leadership from day-to-day management burdens, allowing them to focus on people and processes.
By restructuring the work, the laboratory created capacity to increase revenue by more than 10% without additional costs. The approach has since been applied across other labs internationally.
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Finance
Turnaround from loss making business to +20% Margin
Speed
Leadtime improved - 80% reduction in Turn around times to Customer. Order to payment time reduced
Quality
Improved RFT and 63% inventory burden to company reduced and maintained
Morale
Reduced absence and increased staff retention through less stress and frustration
Finance
Created extra 16% capacity within existing resources allowed revenue and margin increase
Speed
Target performance for sample turnaround time was already good and maintained as such with much less effort
Quality
The quality of the service was continually checked and improved by leaders who had 40% of their time free'd up
Morale
A collaborative process increased trust between team members. Frustration reduced as work made easier. Absence reduced