Healthcare
Case Study 2 - Healthcare Clinical Laboratories
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Part of one of the largest laboratory groups in the world
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Limitations of current performance leading to missed opportunities in a growth market
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By showing improved performance across all sample types potential for large multi national business wins
Better service, less effort
This laboratory, serving multiple frontline healthcare services, relied heavily on the skill and experience of its team, masking inefficiencies and fragile processes.
We designed a 5-day workshop that:
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Reduced maximum turnaround time to significantly better than the industry benchmark.
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Increased capacity to process more samples within existing facilities.
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Freed leadership from day-to-day management burdens, allowing them to focus on people and processes.
By restructuring the work, the laboratory created capacity to increase revenue by more than 10% without additional costs. The approach has since been applied across other labs internationally.
Get in touch to see more examples of our healthcare improvement work.