Healthcare
Case Study 2 - Healthcare Clinical Laboratories
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Part of one of the largest laboratory groups in the world
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Limitations of current performance leading to missed opportunities in a growth market
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By showing improved performance across all sample types potential for large multi national business wins
Better service, less effort
At this laboratory serving many front line health care services, there was a huge reliance on the skill and experience of the team, hiding the inefficiency and fragility of the processes.
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By showing improved performance against a multitude of sample types and locations, the business could be grown, generating more revenue employing more people and even enjoying increased margins.
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A 5 day workshop process was created that:
- Reduced maximum Turn around Time in the laboratory to significantly better than next in class.
- Increased capacity to process more samples in existing facilities.
- Reduced the team management burden to allow the leadership to focus on their people and processes.
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By restructuring the work, capacity was created to be increasing revenue by >10% while costs remained the same.
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The approach of course being read across to its other labs intercontinentally.​​
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