Manufacturing & Assembly
Case Study 1 - MRO Facility - Laptop repair
-
Low Customer Satisfaction - TAT not at target
-
High stress operation
-
Low/No margin
-
Strategy to close operation and exit country for cheaper alternative
Creating flow to save the business
A high-mix product environment with variable demand was creating service issues and high operating costs — overtime, inventory burden, staff turnover, and penalties were eroding margins.
Customers were dissatisfied, and without change, the business was at risk.
We implemented lean-based solutions, including a cell-based layout, redistributed workflow, and kanban material controls to reduce inventory. These changes significantly improved service levels and gross margin, safeguarded jobs, and became the benchmark for laptop repair internationally.
Get in touch to see more examples of improvement work in design, manufacturing, and assembly
Benefits