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Image by Alexander Grey

Performance
Focussed
Strategy

  • ​Our client knew they were passing the problems associated with their inability to manage and maintain a high service to their Customers

  • Previous credit was running out and Customers were looking at going elsewhere

  • We needed to increase the quality of the service immediately without adding any extra costs

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Quality is everyones responsibility

"Our products and services are world class. Our order book grew but our process didnt - we were making money so we threw more people, more stock and more space at the business. Now its just a mess and our performance is worse than ever"

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It was clear from walking around and talking to the teams, the only thing preventing a total financial colapse was the energy and hard work of the people doing the work because the processes were simply not fit for purpose.

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By creating a strategy that prioritised using the energy and skills of the teams to improve their work, a plan to build a value stream through the business was created.

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The teams were given the time, space and coaching to improve the speed and quality of their work. To ensure their products and services were delivered right first time, on time.

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Daily improvement was supplemented with week long activities to create the plan. Measuring the effect of the improvement action at every step.

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In 6 months the first value stream was built and the 2nd one was in progress.

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Now the pressure was on the sales team to use the new performance as collateral for new business!

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Benefits

"A driving force in lean and improvement. His energy and enthusiasm is boundless and he has a real understanding of how he can apply his skills and knowledge towards shaping an organisation to deliver their goals"

Robert Burton, Director of Quality & Business Improvements at Rolls Royce

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