Performance
Focussed
Strategy
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The client recognised their service quality was slipping and impacting customers
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With credit nearly exhausted, customers were beginning to consider alternatives
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We had to quickly improve service standards without increasing costs
Quality is everyones responsibility
"Our products and services are world class. Our order book grew but our process didnt - Now its just a mess and our performance is worse than ever"
When we stepped in, it was clear that the only thing holding the business together was the sheer determination of its people—their processes, however, were working against them.
We built a strategy that channelled this energy and skill into redesigning how work was done, creating value streams that added structure and clarity across the business.
Teams were given the time, coaching, and freedom to improve both the speed and quality of their work - ensuring products and services were delivered right first time, every time.
Daily improvements were combined with focused, week-long improvement activities to shape the plan, with measurable progress tracked at every stage.
Within six months, the first value stream was fully operational and the second was already underway.
With operations transformed, the sales team now had the performance results they needed to win new business and fuel growth.
Finance
No extra cost. Consultancy fees were paid for by the reduction in material burden and overtime
Revenue and GM planned to increase based on sales to new customers
Speed
The leadtime from order to delivery reduced
As leadtime reduced - cash cycle also sped up, leaving more cash for investment in R&D
Quality
Both product lines and service lines were being delivered on time and in full. The first time in a decade.
Morale
Management of poor internal quality and Customer dissatisfaction halved.
Effort now in Root Cause problem solving rather than firefighting